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Have questions about Cidapay? Our support team is ready to assist you with any inquiries about our services, products, or your account.

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Cidapay Contact

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Visit Our Office

123 Financial District
Lagos, Nigeria

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Call Us

+234 800 000 0000
Mon - Fri, 8am - 6pm

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Email Us

support@cidapay.com
response within 24 hours

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Multiple Support Channels

We offer various ways to get help based on your preference and urgency of your inquiry.

Live Chat

Get instant answers from our support team through our in-app chat feature. Available 24/7 for urgent inquiries.

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Phone Support

Speak directly with our customer service representatives during business hours for personalized assistance.

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Email Support

Send detailed inquiries to our support team and receive comprehensive responses within 24 hours.

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Visit Our Office

Our headquarters is located in the heart of Lagos financial district. Feel free to visit us during business hours for in-person assistance.

Address

123 Financial District, Victoria Island
Lagos, Nigeria

Business Hours

Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed

Contact

Phone: +234 800 000 0000
Email: info@cidapay.com

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Cidapay Headquarters

Our main office where our customer service, technical, and management teams work together to deliver exceptional banking experiences.

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Common Questions

Find quick answers to frequently asked questions. If you don't see what you're looking for, feel free to contact us directly.

Still need help?
support@cidapay.com

You can reset your password directly in the Cidapay app. Go to Settings > Security > Change Password. If you're having trouble, contact our support team for assistance.

If your card is lost or stolen, immediately freeze it using the Cidapay app (Cards > Select Card > Freeze Card). Then contact our support team to report it and request a replacement.

International transfers typically take 1-3 business days to process, depending on the destination country and receiving bank. You can track your transfer status in the app.

Most everyday transactions are free. We're transparent about any applicable fees for premium services, which are clearly disclosed before you proceed with any transaction.

You can upgrade to a business account directly in the app under Settings > Account Type > Upgrade to Business. You'll need to provide business registration documents and other required information.
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